Question 1

How far in advance do I need to book?

Accepted Answer

We typically book 3–7 days out. For urgent needs, call directly and we'll do our best to fit you in sooner. Our schedule opens up regularly.

Question 2

Do I need to be home during the appointment?

Accepted Answer

No. Many clients leave us access and go about their day. We need a water hookup and text communication. We'll send a photo when your dog is done.

Question 3

What do you need at my home?

Accepted Answer

A standard outdoor water spigot within 50 feet. Our van is fully equipped with its own generator, so electricity is helpful but not always required.

Question 4

Can I watch through the window?

Accepted Answer

Yes, absolutely. Most of our clients do. We have nothing to hide — and some dogs actually do better knowing their owner is nearby.

Question 5

How long does a mobile grooming appointment take?

Accepted Answer

1.5 to 2.5 hours for most dogs. Larger breeds or thicker coats may take 3 hours. We work at a relaxed pace — we never rush.

Question 6

What breeds do you groom?

Accepted Answer

All breeds. We have specialty experience with Poodles, Doodles, Schnauzers, Shih Tzus, and other styling breeds. We also frequently groom Labs, Goldens, and Huskies for de-shedding.

Question 7

Can you groom anxious or reactive dogs?

Accepted Answer

Yes. One-on-one attention, no other dogs, no crate waiting — it changes the experience entirely. We take extra time with anxious dogs and never force anything.

Question 8

Do you handle senior dogs?

Accepted Answer

Yes — our senior gentle groom is specifically designed for dogs 10+ or those with arthritis and mobility issues. Extra breaks, assisted handling, unhurried pace.

Question 9

How do I get a price quote?

Accepted Answer

Call or fill out our contact form. Pricing depends on your dog's size, breed, coat condition, and services requested. We give you a clear quote before confirming your appointment.

Question 10

Do you charge a travel fee?

Accepted Answer

No travel fees for addresses within Palm Beach County. Your quote covers everything.

Question 11

Do you require a deposit?

Accepted Answer

For first-time clients, we may request a small deposit to hold your appointment. We'll let you know when you book.

Question 12

Do you offer package pricing?

Accepted Answer

Yes. Regular clients get priority scheduling and can ask about our prepay packages when they call.

Question 13

What certifications does your team hold?

Accepted Answer

All team members are NDGAA Certified. Our founder Ashley Monroe holds the Fear Free Grooming and Senior Pet Care Specialist credentials.

Question 14

What happens if my dog has a skin condition or health issue?

Accepted Answer

Tell us before booking. We may recommend a vet visit first, or we'll adjust the products and approach for your dog's needs. We never use anything harsh.

Question 15

What if my dog is matted?

Accepted Answer

We'll assess the matting during the appointment. Humane dematting or shave-down may be required. We'll always explain the options before proceeding.

Question 16

Are your products safe for puppies and seniors?

Accepted Answer

Yes. We use breed-appropriate, pH-balanced shampoos and conditioners suitable for all life stages. Our puppy and senior formulas are especially gentle.

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