Frequently asked questions

We typically book 3–7 days out. For urgent needs, call directly and we'll do our best to fit you in sooner. Our schedule opens up regularly.

No. Many clients leave us access and go about their day. We need a water hookup and text communication. We'll send a photo when your dog is done.

A standard outdoor water spigot within 50 feet. Our van is fully equipped with its own generator, so electricity is helpful but not always required.

Yes, absolutely. Most of our clients do. We have nothing to hide — and some dogs actually do better knowing their owner is nearby.

1.5 to 2.5 hours for most dogs. Larger breeds or thicker coats may take 3 hours. We work at a relaxed pace — we never rush.

All breeds. We have specialty experience with Poodles, Doodles, Schnauzers, Shih Tzus, and other styling breeds. We also frequently groom Labs, Goldens, and Huskies for de-shedding.

Yes. One-on-one attention, no other dogs, no crate waiting — it changes the experience entirely. We take extra time with anxious dogs and never force anything.

Yes — our senior gentle groom is specifically designed for dogs 10+ or those with arthritis and mobility issues. Extra breaks, assisted handling, unhurried pace.

Call or fill out our contact form. Pricing depends on your dog's size, breed, coat condition, and services requested. We give you a clear quote before confirming your appointment.

No travel fees for addresses within Palm Beach County. Your quote covers everything.

For first-time clients, we may request a small deposit to hold your appointment. We'll let you know when you book.

Yes. Regular clients get priority scheduling and can ask about our prepay packages when they call.

All team members are NDGAA Certified. Our founder Ashley Monroe holds the Fear Free Grooming and Senior Pet Care Specialist credentials.

Tell us before booking. We may recommend a vet visit first, or we'll adjust the products and approach for your dog's needs. We never use anything harsh.

We'll assess the matting during the appointment. Humane dematting or shave-down may be required. We'll always explain the options before proceeding.

Yes. We use breed-appropriate, pH-balanced shampoos and conditioners suitable for all life stages. Our puppy and senior formulas are especially gentle.